We ship primarily with USPS and UPS. Carrier options shown at checkout depend on your location, package size, and shipping speed selected.

While most packages arrive on time, carriers may occasionally experience delays due to weather, peak-season volume, or other unforeseen circumstances.

For this reason, we cannot guarantee exact delivery dates once a package leaves our facility.

If a shipment appears delayed or lost, we will work with the carrier to help locate it and keep you informed.

Please review your shipping address carefully before placing your order. Orders shipped to an incorrect address provided at checkout are not eligible for replacement or refund.

If you notice an error in your confirmation email, contact us immediately and we will do our best to update it before the order ships.

If your package arrives damaged, please contact us within 7 days of delivery.

We may request photos of the packaging and product to assist with a carrier claim. Please do not discard damaged items until we have reviewed the situation.

We will work with you to arrange a replacement or refund as appropriate.

We currently ship primarily within the United States.

If you are interested in placing an international order, please contact us with your shipping details and the products you’d like to purchase. We’re happy to work with you to determine available options and provide a custom invoice.

Please note:

• The customer is responsible for any customs duties, taxes, or import fees required by the destination country.
• We are not responsible for delays, restrictions, or refusal of entry by a country’s customs agency.

If a shipment is refused or not accepted by customs and is returned to us, we will inspect the items upon return. A refund will be issued for any products in resalable condition, less the original shipping costs.

The holiday season is our busiest time of year, and carriers also experience higher package volumes.

We recommend ordering early and allowing additional transit time. Once a package leaves our facility, delivery timing is determined by the carrier.

Most in-stock orders ship within 1–2 business days, and many ship the same day they are placed.

If your order will not ship within the expected timeframe, we will contact you promptly.

In-stock maple syrup typically ships within 1–2 business days. Transit time depends on the shipping method selected at checkout.

Maple candy and maple cream typically ship within 1–2 business days. We may adjust ship dates to avoid extreme temperatures or weekend delays.

Gift sets generally ship within 1–2 business days when all items are in stock. During peak season, processing time may be slightly longer.

Favor orders require additional preparation time for labeling and packing. We recommend ordering as early as possible.

If you have a specific event date, please contact us in advance so we can confirm timing.

Maple candy favors may require extra preparation time and careful temperature planning. We recommend ordering early and sharing your event date so we can determine the best ship date.

For shipping questions, delivery delays, or tracking assistance, please visit our Contact Us page and choose the option most convenient for you.