Store Policies

Below we have posted our Return Policy, Shipping Policy and Privacy Policy.  If you have additional questions, contact us. We thank you for your business and guarantee to handle each order to your satisfaction.

Return Policy

Your satisfaction is important to our family. If you are not 100% satisfied with our products, please call us at the sugarhouse to arrange a replacement or your money back.

How to start a return?

If you are totally unsatisfied with our maple products, contact us within 14 days of receiving your items. We want to hear from you.  Call us. Email us. If you are local, stop in. We want to make sure we have a full understanding of went didn’t go right.  Good constructive feedback provides us with an opportunity to make a Vermont maple experience the best that it can be for you and future customers.

What we will do?

Depending on the purchase, we may want to have the items returned.  We will send you a label for return.  And, depending on our conversation about what went wrong, we’ll either send replacement product or submit a refund.

Returns on Gift Cards

We cannot make returns on gift cards.  We suggest “regifting” or a donation to charity.

Shipping Policy

When will my maple order be shipped?

We will make every possible to effort to get your order out as quickly as possible. If your item won't be shipping within the time frames below, we will get in touch with you immediately via email or phone.

We ship every day and you can expect your order to be shipped within 1 to 2 business days after being placed. In most instances, your order will go out the same day as it was placed. 

Thanksgiving and Christmas, when we will be working around the clock to keep up.  During the holidays, Thanksgiving to Christmas, we will be working around the clock to get everyone's order out in plenty of time to arrive for the holiday.

Maple Gifts

These items will ship within 1-2 business days of placing your order.  If this is not the case, we will contact you via email.

Maple Syrup

We work hard to keep stocked and anticipate your maple syrup orders.  You can expect that your maple syrup orders will be shipped immediately on the next business day of placing your order.

Maple Candy & Maple Cream

The same is true of maple candy and maple cream.  However, because we make these items in small batches, we like to make candy on Monday and ship throughout the week.  Depending on the number of orders, your candy order could be held for 3-4 days giving us time to process the candy. This is not highly likely, except for around the holidays.  If it is going to be longer than 3 days, we will contact you.

Maple Candy Favors

Place your maple candy favor order as soon as you know the quantity needed.  Be sure to include a note with your order, letting us know the date of the event. We will produce and ship the candy 2 weeks before the event.  This gives you the freshest possible candy. If necessary, we will contact you to discuss what is convenient for you and your time schedule.

Maple Syrup Favors

When you place your maple syrup favor order, be sure to leave an order note letting us know when your event is scheduled. Generally, we do a good job of anticipating orders for maple syrup favors and we can ship them within 1-2 business days. Occasionally, we will get caught with depleted inventory and will need to restock.  Once we’ve scheduled in bottling more favors, we will contact you via email and let you know when you can expect your order to be shipped.

Do we ship Internationally?

Currently, we ship anywhere in the United States (including Guam and military bases).  We do not ship internationally.

What carriers do we use?

We ship UPS and USPS.  We can set up your freight shipments or you can.

Guarantee of Delivery

While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company. However, we will work every angle to find a lost package and stay in contact with the carrier.

Privacy Policy

Your Email

We like to keep in touch with you to let you know about specials or news about maple that might be of interest to you.  We promise that we won’t over saturate your inbox.Your privacy is very important. We do not share or sell our mailing list with any companies or organizations. We use email software to manage our list and you can easily opt out of our email newsletters.

Your gift recipient’s contact info

We will not add your gift recipients to an email list.