Your email address is handled with the utmost care and respect—your privacy is as important to us as our own.

We stay in touch approximately 5–10 times per year to share specials, new products, recipes, and news from the farm. We promise not to oversaturate your inbox. You can unsubscribe at any time using the link at the bottom of any newsletter.

We do not sell or share our mailing list with any companies or organizations. We use secure email software to manage our communications.

No. We will never add your gift recipients to our mailing list or share their contact information with any third-party organizations. Their information is used solely for fulfilling your order.

Your satisfaction is important to our family. If you are not 100% satisfied with your purchase, please contact us at the sugarhouse so we can arrange a replacement or a refund.

If you are unsatisfied with your maple products, please contact us within 14 days of receiving your order so we can initiate the return process.

You can call us, email us, or stop by if you’re local. We genuinely want to understand what didn’t go right. Constructive feedback helps us improve and ensures the Vermont maple experience is the best it can be for you and future customers.

Depending on the situation, we may ask that the product be returned so we can inspect it and learn what happened. If a return is needed, we will provide a prepaid return label—simply drop the package off with the specified carrier.

Once we’ve reviewed the situation, we will either send a replacement product or issue a refund to your original method of payment.

Returned items must be in reasonable condition unless damaged during shipping. Please do not discard damaged items until you’ve contacted us.

No. Gift cards are non-refundable and cannot be returned. We suggest regifting them or donating them to a local charity if they are not needed.