Your satisfaction is important to our family. If you are not 100% satisfied with our products, please call us at the sugarhouse to arrange a replacement or your money back.
How to start a return?
If you are unsatisfied with our maple products contact us within 14 days of receiving your items so we can initiate the return process. We also want to hear from you, call us, email us, or send a smoke signal. If you are local, stop in and see us. We want to make sure we have a full understanding of what didn’t go right and make sure if it was preventable that it won't happen again. Good constructive feedback provides us with an opportunity to improve and ensure the Vermont maple experience is the best it can be for you and future customers.
Return of Merchandise
Depending on the purchase, we may want to have the items returned, this allows us to inspect the product and learn about what went wrong. We will send you a label for the return and you just need to drop it off at the respective mail carrier. Following this, after discussing what went wrong, we’ll either send a replacement product or submit a refund.
Return on Gift Cards
We cannot make returns on gift cards. We suggest “regifting” or a donation to charity.
When will my maple order be shipped?
We will make every possible effort to get your order into the hands of the shipping carrier as quickly as possible. If your item won't be shipping within the time frames below, we will get in touch with you immediately via email or phone. We ship every day and you can expect your order to be shipped within 1 to 2 business days after being placed. In most instances, your order will go out the same day as it was placed. During the holidays, from Thanksgiving to Christmas, we will be working around the clock to get everyone's order out in plenty of time to arrive for the holiday. Getting your order placed early is the best course of action to ensure your maple products arrive on time.
These items will ship within 1-2 business days of placing your order. If this is not the case, we will contact you via email.
Maple Candy and Maple Cream
Maple Candy Favors
Maple Syrup Favors
What carriers do we use?
Guarantee of Delivery
Improperly inputted shipping information.
New computers and smartphones now have functions that will auto-fill address fields at checkout to save time. These convenience features aren't yet smart enough to update after you move to a new address, or decide to send to a relative or friend. It is incumbent upon you as the customer to ensure the delivery address is correct. At the checkout you will be presented with a confirmation page to ensure the address is correct; additionally, we automatically send an email to the email address provided with the order details. We will no longer replace or refund products that are sent to an improper address. However, if you realize in the confirmation email that the address is incorrect, we encourage you to respond to the email, call us, or send a smoke signal to correct the issue.
Your email address will be handled with the utmost care and respect, your privacy is as important to us as our own. We like to keep in touch 5-10 times a year or so to let you know about specials, new products, recipes, and news from the farm that might be of interest to you. We promise that we won’t over-saturate your inbox. We do not share or sell our mailing list with any companies or organizations. We use email software to manage our list and you can easily opt-out of our email newsletters at any time.