Shipping Wedding Favors - FAQ's
Everything you need to know about shipping and receiving your wedding favors from Carman Brook Farm is right here in one place. Two decades of selling party favors and answering questions qualify us to know the best way to ship your party favors. If you can think of a question we haven't answered here, email us now for a quick turnaround of important information that will impact your wedding favor purchase.
How will my order ship?
We use UPS, USPS, and FedEx. Shipping is all over the board on the size of the package and the distance it is traveling with a particular carrier. We will figure this out on an order-by-order basis. However, most wedding favor orders do ship with UPS.
When will my non-engraved favors ship after I place my order?
Within 2 to 3 days. We keep a select group of favors on hand and bottle maple syrup weekly. This ensures that the syrup is freshly packed for your big day, and it helps us control inventory. Since we don't know from week to week what will be ordered, we may run short on an item. Because we bottle syrup weekly even if we are short, your order will be processed and out the door in a reasonable time frame. Not only that, but our customer service department will keep you apprised of any delays via email or phone.
The other consideration is when we schedule carrier pickup. To be as efficient as possible, we schedule pickups with our carriers several days a week. A pick-up may or may not delay your order by a day or two.
When will my engraved favors ship after I place my order?
Engraved orders are sent out for third-party fulfillment. We have a partnership with another small Vermont business owner who specializes in laser engraving. The turnaround time can be from 1 to 3 weeks after placing your order and your approval of the digital image of the personalization. Depending on when you placed your order and when we are going to drop off and pick up with the engraver, will also determine the turnaround time.
Again, same as in the above paragraph about non-engraved orders. To maximize efficiency, we schedule a pick-up several days a week.
If I am local, can I do local pickup?
You sure can. Give us a call or email and we will help you set up a local pick-up. We also meet wedding favor customers in a mutually convenient location throughout Chittenden County, Vermont. Someone from the farm is usually traveling in that direction once or twice a week.
WOW! How much is shipping?
We hear you! Pricing the shipping for wedding favors has been the most difficult aspect of setting up our online store to make it fair to everyone. We know you don't want to overpay and we don't want to get caught short.
Maple syrup favors, when bought in quantity are very, very heavy. Boxes typically weigh 45 - 50 pounds. The box going to Massachusetts ships from Vermont for much less than if the box is shipping to California. We've based our calculations on weight and distance and we are constantly tweaking the system.
If you think that a product isn't calculating the shipping correctly, let us know immediately. We will manually calculate the shipping and adjust, if necessary.
What if the shopping cart states that the order can't ship to my location?
I would say that the shopping cart doesn't know what it is talking about, especially if you live in the continental United States. We ship to all locations. Contact us and we'll work out the details with you. Occasionally, the gremlin that lives in the software likes to cause some trouble :)
Can my order ship freight?
Yes, we have carriers that we work with who can deliver your order via freight. You can also use your freight account. There is a time when the order volume is heavy enough that it makes more sense to schedule a freight delivery service. We are equipped at the farm to arrange your order on a pallet, wrap it and tie it down.
Can I have my favors shipped to the venue or event planner?
Absolutely. Be sure to provide the correct information for the ship-to address. In the notes section of the checkout give us any other information we need to know such as when you want the favors to ship and should we write something on the outside of the box to help staff at the venue. Every venue has its policies in place for handling shipments from bridal couples. Find out what we need to know to make the party favors the smoothest part of your planning process.
Do you offer free shipping?
No, unfortunately, it is impossible to offer free shipping on items that are excessively heavy and ship in a large dimensional weight box throughout the country. We've done the best we can to get accurate shipping quotes that are fair to everyone and we provide a way to mitigate instances where the shipping is skewered.
What if there is damage?
When your order arrives, we suggest you unpack the boxes and inspect your favors immediately for any breakage. We've been packing large orders for decades and have a lot of experience in how to pack the boxes to keep your favors free of damage. We have a year-to-year loss of less than 1% of favors shipped. This gives us much confidence that your favors will arrive in perfect condition.
Occasionally, an order will have a few items damaged. Once your package leaves our hands, it is out of our hands how it is handled. If there is damage to your order do not, and I repeat do not fret. We promise that we will do everything in our power to reship your order. First, you will want to contact us immediately so that we can reship you to replace the damaged products and you can get on with your party planning and not worry. We do ask that you take some pictures and email them to us so we can file the appropriate insurance claims. We will need to see the number of damaged items for a final tally on our end.
If there is something we've missed, let us know, your questions, comments, and concerns are important to us and we want to make sure that everyone has all the information they need from our family at the Carman Brook Farm to place their maple wedding favor order.
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